The Service Center is organized to carry out activities throughout a catalogue of units of work including levels of services and penalties.

In the context of the creation of a service center:

• Transformation plan and client support
• Industrial delivery model including all the components
• Service levels metrology
• Proper market conduct (ITIL, ISO, Prince, etc.)
• Possibility to externalize benefits: OnShore, NearShore, OffShore
• Optimization of productivity and cost effectiveness
• Guaranteeing optimization of productivity and cost effectiveness